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Director UX

Location: Dallas, TX
Job # 11669394
Date Posted: 12-05-2018
Director UX -  Dallas or Ft Worth
Do you have a passion for solving problems for the customer? Are you willing to jump in and work the small problems as well as the large? Do you desire the opportunity to have a true voice and impact with top-level decision makers when it comes to the direction of product design?
If you love the idea of having a broad range of responsibilities and the freedom to create a vision, this may be the job for you! Our digital-centric client in the DFW area is seeking a Director of User Experience. This person will report to the VP of Brand as well as collaborate with the PMO, Creative Director, IT, and Product teams.
Come work for an extremely creative and smart group!
**All candidates must provide an online portfolio or examples of work**

  • Benchmark performance of and driving improvements to the end-to-end UX
  • Map out and update customer touch point flows for each of the company's products
  • Analyze/monitor website traffic and flows
  • Review competitors customer-facing sites and digital functionality
  • Lead enhancements of UX for desktop and mobile experiences
  • Develop presentations, reports and other communications to translate data/findings into actionable project plans
  • Be the champion of UX for the company
  • Develop quantitative and qualitative measures for tracking progress toward company goals
  • Strong background in online marketing and customer experience best practices
  • Experience with website optimization (UI and usability studies)
  • Proven history of translating complex data into UX insights and objectives
  • Ability to translate customer experience insights into actionable enhancements and process changes that support larger strategic initiatives
  • Hands-on experience with analytics tools and the ability to translate into insights and initiatives
  • Analytical expert - and a natural analytical curiosity about processes, procedures, and data
  • Expert in Excel
  • Clear and concise communicator - confidence to present to senior management
  • Enjoy a fast-paced environment that is ever changing
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